BSES needed a modern mobile solution to overhaul the traditional, manual Permit to Work process used during power outages and maintenance activities. The legacy approach was time-intensive, lacked real-time visibility, and made coordination between maintenance engineers and operational teams harder than it should be. Key objectives: Enable mobile creation and approval of work permits. Integrate with enterprise systems like SAP and IOMS for data consistency and seamless workflow automation. Improve collaboration between field engineers and system operations. Ensure faster execution of outage work with better process tracking.

The BSES PTW mobile app was developed as a field-ready, integrated tool that brings core PTW processes into the hands of users wherever they work. Core capabilities: Permit Creation & Approval — Field engineers can initiate, approve, and track permits directly on mobile. SAP & IOMS Integration — Real-time integration ensures work orders, isolation steps, and system data stay in sync across platforms. Workflow Steps Covered — From create request to finalize isolation and clearance, the app maps the full PTW lifecycle. Security & Data Practices — Data is encrypted in transit and, per app metadata, no user data is collected unnecessarily. The app streamlines complex operational steps into a lightweight yet powerful tool for on-site teams.

Faster Workflows: Eliminating paper and desktop-only systems significantly reduced permit cycle times, getting field teams into action sooner. Improved Coordination: Real-time status updates and integrated backend support improved transparency between field and control rooms. Operational Reliability: With clear isolation and clearance steps supported through the app, maintenance tasks were safer and more predictable.